Monday, 27 April 2009

I have to rant again about this...

Orange SUCK. I phoned again today chasing my PAC code, after being told by two independent people that they DIDN'T have to wait for their PAC code to be sent by post, and was told "No, sorry, it has to come in the post and then if you DON'T receive it within 7 days you can get it sent to you by text". So I told them that these two people DIDN'T have to wait for theirs by post, they got it straight away, why can't I? And was told "I don't know, but you can't, its OFCOM rules". WHAT A LOAD OF BOLLOCKS! I am SO SO SO SO SO glad I'm leaving this network - after all the money I've paid them over the years, I'm being treated like a shmuck and it's winding me the fuck up. Bastards. A pox on them, and all their kin. A POX I SAY!

Update: Thanks to CareerWorkshops advice, I checked the OFCOM website and found a phone number for them. I phoned them up, spoke to a nice bloke who said "No, there is no stipulation that you get your PAC code by post - it HAS to be within 48 hours of you requesting it but it doesn't have to be by post". So I got back on the phone to Orange, and do you think they would believe me?? Did they bollocks. "No, we stick to the OFCOM regulation of sending it out by post sir." "You're not listening - I just spoke to OFCOM and there IS no regulation about sending it out by post". She wouldn't have it! She just point blank stuck to the same line. I was SO fuckin' angry, I mean, fuming, but I have to keep my tempter because its not this dappy birds fault its the company's. So she said "It was sent out on the 25th so you should receive it today / tomorrow". So, if it's NOT arrived by tomorrow, OFCOM said they would chase Orange for me. Which is nice. Orange? They ain't worth dick. DO NOT USE THEM!

6 comments:

Charlie Naseweis said...

I had a similar experience. Orange said they'd sent the PAC code out in the post but they must have sent it by horse as I didn't receive it within 7 days...in the end they gave it to me over the phone (but not before I'd been kept on hold for about 1 hour).

You'd think having lost a customer they might want to leave me with a positive experience of them, just in case I ever considered returning.

So I agree - Orange suck.

careerworkshop said...

Definitely rubbish, OFCOM say nothing of the sort. Check the OFCOM website. As you know, Orange gave me my PAC code by text immediately. That was less than a year ago.

http://www.ofcom.org.uk/media/features/switchmob

Anonymous said...

I know you're cross but really it's no excuse for this horrendous display of apostrophe abuse.

Anonymous said...

I know you're cross but really it's no excuse for this horrendous display of apostrophe abuse.

Simon said...

Anon. No offence but up yours! (whoever you are :-) )

careerworkshop said...

I was that Anonymous, sorry